Warranty coverage by product
We stand behind the products we sell and want you to know exactly which warranty applies to each part of your order. A kit may contain components with different warranty periods. The warranty on a Prime Force hoist does not automatically extend the warranty on the hydraulic power unit, charger, controls, or other components packaged with it.
Warranty periods at a glance
- Prime Force scissor hoist assembly: 36-month limited warranty from the original purchase date. This includes the Prime Force scissor hoist models. The 36-month term applies to the hoist, not to every component in a Standard or Premium kit.
- Primary Mover hydraulic trailer jacks: 12-month limited warranty from the original purchase date.
- Primary Mover hydraulic power units: 12-month limited warranty from the original purchase date, including a Primary Mover power unit selected with a hoist kit.
- Primary Mover gas-powered hydraulic power units: 12-month limited warranty from the original purchase date, subject to any separate engine-manufacturer warranty stated with the product.
- KTI hydraulic power units: one-year manufacturer warranty, including a KTI power unit selected with a hoist kit.
- Primary Mover electronics and battery chargers: 12-month limited warranty from the original purchase date unless the individual product listing or written warranty states a different period.
- Other Primary Mover-branded products: 12-month limited warranty from the original purchase date unless the individual product listing or its written warranty expressly provides a different period.
- Other brands and products with their own written warranty: the applicable manufacturer's or product-specific warranty applies. Some products we sell have terms longer than one year; check the individual listing and written warranty.
Example: If you order a PF-310 Standard Kit with a Primary Mover power unit, the PF-310 hoist has a 36-month limited warranty and the power unit has a separate 12-month limited warranty. If you select the KTI power-unit option, the hoist still has 36 months and the KTI power unit has its separate one-year manufacturer warranty. Choosing a Premium Kit does not turn every included component into a 36-month-warranty item.
What the limited warranty covers
For the applicable warranty period, covered products are warranted against defects in materials and workmanship under normal, intended use and proper installation, operation, and maintenance. If a covered defect is confirmed, the warrantor may repair or replace the affected product or component as provided by the applicable written warranty. Replacement parts may be new or refurbished where permitted by that warranty. Coverage belongs to the original purchaser and is not transferable, unless a product-specific written warranty says otherwise.
What is not covered
The limited warranty does not cover ordinary wear; cosmetic wear or deterioration of paint and finishes; loss or theft; damage caused by misuse, overloading, improper installation, operation or maintenance, improper storage, accident, unauthorized modification or repair, or exposure outside the product's stated operating and installation requirements. Hydraulic power units must be installed and used in accordance with their instructions, including any weather-protection requirements. The applicable written warranty may contain additional exclusions and limitations.
A hoist rating is not a vehicle payload rating. Damage caused by an inadequate frame or subframe, missing cross bracing, improper mounting geometry, or operation beyond the lowest applicable vehicle, body, hydraulic-system, or component rating is not a manufacturing defect. Read the product manual and contact us before installation if you are unsure of the requirements.
How to request warranty service
- Stop using a product that appears damaged or unsafe.
- Contact Primary Mover at support@primarymover.com or 985-888-6554 during the applicable warranty period.
- Provide your order number or proof of purchase, the product model and SKU, a description of the issue, and clear photos or video if available. We may ask for installation details or additional troubleshooting information.
- Wait for instructions before removing, returning, or discarding the affected part. We will explain the next step and, for a third-party product, help identify the applicable manufacturer warranty process.
We aim to get you back up and running quickly. Please do not operate an unsafe hoist or work beneath a raised body without following the safety-support procedure in the product manual.
Product support after the warranty period
Our support does not end when the written warranty expires. If a product is giving you trouble, contact us. We will help troubleshoot the issue and, when practical, identify a replacement part or a repair path. For example, if testing points to a failed solenoid or motor on a hydraulic power unit, we can help you select and purchase the correct part. If a unit needs work that cannot be done in the field, we may be able to receive it at our facility, inspect it, and quote a repair or rebuild.
Work outside warranty coverage is not free warranty service. You would be responsible for the agreed cost of replacement parts, shipping, and any quoted repair charges. We will explain the expected work and cost before you send a unit in or authorize a repair. Service depends on the product's condition, parts availability, and whether the repair is within our capabilities. Even when a repair is not practical, we will do our best to help you understand your options.
Which terms apply to my order?
Review the warranty stated on the individual product page and any written warranty supplied with the product. A specifically stated product or manufacturer warranty takes precedence over the general one-year Primary Mover product term on this page. Warranty terms promised at the time of an earlier purchase continue to apply to that purchase; this page does not shorten an existing customer's coverage. If there is a conflict or you cannot locate the terms for a component in your kit, contact us with your order number before placing a new order or submitting a claim.
Questions?
Email support@primarymover.com or call 985-888-6554. We can help identify the coverage that applies to your hoist, hydraulic power unit, or other component.