Shipping and Returns
We offer free shipping on select items including hydraulic pumps, hydraulic scissor hoist kits, trailer jack kits, and more. Please review our disclaimer below if you are purchasing a hydraulic scissor hoist kit, trailer jack kit, direct push kit, and tilt deck kits.
***DISCLAIMER: We offer FREE shipping to a commercial/business address ONLY for all freight orders. These kits will be delivered on a shipping pallet and require additional costs for residential deliveries to complete a delivery. ALL residential deliveries will require an ADDITIONAL FEE, please contact us for more details if you are interested in shipping to a residential address.***
Standard Ground Shipping (1 to 5 business days). Handling time for freight items requiring pallets will be 10 - 15 days from purchase.
All items shipped through must be sent to a physical address and cannot be delivered to PO boxes. If a PO box address is submitted without a physical address, your order may be delayed or canceled.
We exclude International shipments as well as Alaska, Hawaii, & FPO/APO boxes.
The estimated delivery time for our products is 3 - 9 business days. Orders after business hours, the weekends and holidays will be processed the following business day.
Once your item(s) have shipped, you will be provided with tracking information via email.
This item can be returned within 30 days if the item is unused/undamaged.
Both original and return shipping costs are non-refundable and will be paid by the buyer.
All returns require our consent and must be unused/undamaged. Returns are charged up to 15% restocking fee. The restocking fee will be deducted from the refunded cost of the returned item.
Refunds are for the cost of the product only.
After our approval, all returns must be delivered within 7 days.
To obtain a Return Authorization, please contact us.
We care about our customer’s satisfaction and are dedicated to providing the best customer service possible. Our hydraulic specialists are available to answer your needs Monday through Friday from 9 - 5 CST, excluding holidays.
All inquiries sent after business hours, on the weekend or on holiday, will be responded to the following business day.
Thank you for shopping with Primary Mover!
Your Mobile Hydraulics & Electrical Amp Draw Specialists
Contact us at 985-888-6554 or Sales@PrimaryMover.com